Free UK Returns

If you are unhappy with your purchase for any reason, then we will gladly refund you within 28 days of purchase. Simply click on the link below to begin the returns policy:

ALLENS OF KINGSBURY RETURNS

EU & International Returns

Returns outside of the UK are at the buyer's cost. Please return to us at the address below.

Please ensure that you have completed a CN22 Customs declarations form and that this has been clearly marked as being Returned Goods. Please mark the return parcel on the outside clearly as returned goods. Failure to do this could result in Customs charges being applied to the parcel on its return. I regret we cannot accept parcels with customs duties and charges payable — these will be returned to sender.

Non-Faulty Goods

Please return items with the original packaging if possible and to keep hygiene seals on suits, please also include a copy of the invoice received clearly stating on this that you would like a refund for the return.

Please note that we will not accept non-faulty items back that have been worn or without their relevant packaging, labels or stickers.

If you would like to exchange an item for an alternative size, style or item please follow the link to us along with a copy of your invoice, please note on the invoice what item is required as an alternative.

Faulty Goods

In the case of faulty goods, please contact us and provide details of the nature of complaint along with photos and the date of purchase and the care given to product.

In all cases of complaint we will endeavour to substitute faulty goods with an identical replacement, or substitute the goods with ones of similar value. This does not affect your statutory rights, and you may of course choose to have a complete refund if you are not 100% happy.