UK Delivery Options

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Free UK Delivery

Free delivery on all orders over £20.

For orders below £20, delivery charges will be displayed at checkout.

The total order value, including any deals or discounts (such as a discount code), must be over £20.

Royal Mail

  • Tracked 24: Usually 1-2 working days. 
  • Tracked 48: Usually 2-3 workings days.
  • Guaranteed Next Day Delivery: Order before 3pm Monday - Friday or 8am Saturday. Orders placed after 8am Saturday will be delivered Tuesday.

UPS

  • Standard: Usually 1-2 working days.

DHL Courier

  • Standard: Usually 1-2 working days.
  • Economical: Usually 3-4 working days.

In Store Collection

Free in store collection is available. Simply choose this option at checkout and pick up your order at our store.

Delivery Times

  • In stock items are usually dispatched the same day.
  • Delivery estimates are affected by seasonal demand and weather conditions.
  • Unless stated otherwise, please allow up to 30 days for delivery.

EU Delivery Options

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FedEx

  • Priority: 1-2 working days across the EU.
  • Economy: 3-5 working days for EU destinations.
  • Standard: 1-4 working days within the EU.

International Delivery Options

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International Shipping

  • Customs charges may apply based on your country’s regulations.
  • Cross border shipments may be inspected by customs authorities.

Royal Mail

  • International Tracked: Typically 10-15 working days for delivery.

DHL Courier

  • DHL Express: Delivery within 2-3 working days internationally.

Important Information

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  • Delivery charges and options will be displayed at checkout, tailored to your location and preferences.
  • Please note that delivery times may vary due to seasonal demand or unforeseen circumstances.
  • For international deliveries, customs duties and taxes may apply based on your country’s regulations.

FAQs

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1. What delivery options do you offer?

We offer several delivery options, including Standard Delivery, Express Delivery, and International Shipping.

2. How long will it take for my order to arrive?

Delivery times depend on the option you choose at checkout. Standard Delivery typically takes 2-3 days, while Express Delivery is usually delivered within 1-2 days. International delivery times may vary by location.

3. How much does delivery cost?

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4. Do you offer free delivery?

Yes, we offer free delivery on orders over £20. Terms and conditions apply.

5. Can I track my order?

Yes, once your order is dispatched, you’ll receive a tracking number via email to monitor its progress.

6. Do you deliver internationally?

Yes, we deliver to many countries worldwide. Delivery times and costs for international orders are shown at checkout.

7. What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the estimated timeframe, please contact us with your order number, and we’ll assist you.

8. What happens if I’m not home to receive my delivery?

If you're not available, the courier will typically leave a card with instructions on how to rearrange delivery or collect your parcel.

9. Can I change my delivery address after placing an order?

We can make changes to your delivery address if your order hasn’t been dispatched. Please contact us as soon as possible.

10. What if my order arrives damaged or incomplete?

If your order arrives damaged or is incomplete, please contact our customer service team as soon as possible with photos and your order number, and we’ll resolve the issue promptly.

11. Do you deliver to PO Boxes or BFPO addresses?

Currently, we do/don’t deliver to PO Boxes and BFPO addresses. Please check specific delivery options at checkout.

12. Can I choose a specific delivery date?

For express or special deliveries, you may be able to select a preferred delivery date at checkout.

Returns Policy

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We offer a free returns service. We advise that customers keep either proof of posting or a receipt as we cannot be held accountable for items lost being returned to us.

Please note that this returns policy does not cover items such as special order swimwear, customised products and products ordered specifically at the request of a customer. Products such as these cannot be returned (unless faulty).

Free UK Returns

If you are unhappy with your purchase for any reason, then we will gladly refund you within 28 days of purchase. Simply click on the link below to begin the returns policy: ALLENS OF KINGSBURY RETURNS

EU & International Returns

Returns outside of the UK are at the buyer's cost. Please return to us at the address below:

ALLENS OF KINGSBURY
80 Barden View Road
Dordon
Staffs
B78 1QB
England

Please ensure that you have completed a CN22 Customs declarations form and that this has been clearly marked as being Returned Goods. Please mark the return parcel on the outside clearly as returned goods - failure to do this could result in Customs charges being applied to the parcel on its return. I regret we cannot accept parcels with customs duties and charges payable - these will be returned to sender. 

Non-Faulty Goods

We do ask to please return items with the original packaging if possible and to leave hygiene seals on suits, please also include a copy of the invoice received clearly stating on this that you would like a refund for the return.

Please note that we will not accept non-faulty items back that have been worn or without their relevant packaging, labels or stickers.

If you would like to exchange an item for an alternative size, style or item please return the item to us along with a copy of your invoice, please note on the invoice what item is required as an alternative.

Faulty Goods

In the case of faulty goods, please contact us and provide details of the nature of complaint along with photos and the date of purchase and the care given to product. 

In all cases of complaint we will endeavour to substitute faulty goods with an identical replacement, or substitute the goods with ones of similar value. This does not affect your statutory rights, and you may of course choose to have a complete refund if you are not 100% happy.

How to Return an Item

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  1. Fill out the Returns Form included in your package.
  2. Securely pack your items, ideally in the original packaging.
  3. For UK customers, use this link.
  4. For international customers, ensure shipping is prepaid and use an insured service.

Need Help?

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If you have any questions about delivery, please contact us.If you have any questions about delivery, please contact us.