Returns Policy

Free UK Returns

If you are unhappy with your purchase for any reason, then we will gladly refund you within 30 days of purchase. To start a free UK return with click on the link below:

Start a Return

Returns Outside of UK

Returns outside of the UK are at the buyer's cost.

Please return to us at the address below:

ALLENS OF KINGSBURY
80 Barden View Road
Dordon
Staffs
B78 1QB
England

Please ensure that you have completed a CN22 Customs declarations form and that this has been clearly marked as being Returned Goods.

Please mark the return parcel on the outside clearly as returned goods - failure to do this could result in customs charges being applied to the parcel on its return.

We regret we cannot accept parcels with customs duties and charges payable - these will be returned to sender.

Non-Faulty Goods

We do ask to please return items with the original packaging and to leave hygiene seals on suits. Please indicate on the paperwork you are returning which item is being returned for a refund. When returning items please use our portal to let us know if an exchange or refund is required. In the case of exchanges we can only exchange for the same item in a different size.

Please note that we will not accept non-faulty items back that have been worn or without their relevant packaging, labels or stickers.

When returning your items to us either at a Parcelshop, Post Office or by Royal Mail collection, please ensure that postage labels are not affixed to manufacturers' boxes or packaging. These must be affixed to the exterior packaging only.

We regret that we cannot accept returns where postage labels are affixed to exterior packaging.

Faulty Goods

In the case of faulty goods, please use the form Contact Us and priovide us with your order number, details of the nature of complaint along with photos and the date of purchase and the care given to product.

In all cases of complaint we will endeavour to substitute faulty goods with an identical replacement, or substitute the goods with ones of similar value. This does not affect your statutory rights, and you may of course choose to have a complete refund if you are not 100% happy.

Return Costs

We offer a free returns service. We advise that customers keep either proof of posting or a receipt as we cannot be held accountable for items lost being returned to us.

Where items are returned to us outside of our free return service, we regret we cannot reimburse any costs incurred.

Special Orders and Customised Products

Please note that this returns policy does not cover items such as special order swimwear, customised products and products ordered specifically at the request of a customer. Products such as these cannot be returned (unless faulty).

Christmas - Extended Returns Policy

Over the festive period we offer extended returns free of charge for all customers within the UK. All purchases made between October 15th and December 31st can be returned until January 31st the following year. Simply click on the link below to start the returns process:

ALLENS OF KINGSBURY RETURNS

Copies of this policy are available in PDF or hard format on request from sales@allensswimwear.co.uk

Name & Registered Office:

ALLENS OF KINGSBURY (SWIMMING) LIMITED
80 BARDON VIEW ROAD
DORDON
TAMWORTH
B78 1QB

Company No. 05320714