Christmas - Extended Returns Policy
Over the festive period we offer extended returns free of charge for all customers within the UK. All purchases made between November 1st and December 31st can be returned until January 31st the following year. Simply email Danny on firstname.lastname@example.org to arrange your free returns label.
Standard Returns Policy
If you are unhappy with your purchase for any reason, then we will gladly refund your purchase. We do ask to please return items with the original packaging if possible and to leave hygiene seals on suits, please also include a copy of the invoice received clearly stating on this that you would like a refund for the return.
Please note that we will not accept non-faulty items back that have been worn or without their relevant packaging, labels or stickers.
If you would like to exchange an item for an alternative size, style or item please return the item to us along with a copy of your invoice, please note on the invoice what item is required as an alternative.
In the case of faulty goods, please detail nature of complaint, listing date of purchase and care given to product. In all cases of complaint we will endeavour to substitute faulty goods with an identical replacement, or substitute the goods with ones of similar value. This does not affect your statutory rights, and you may of course choose to have a complete refund if you are not 100% happy.
Return costs are to be paid by the customer unless otherwise agreed prior to an item being returned. We advise that customers keep either proof of posting or a receipt as we cannot be held accountable for items lost being returned to us. Copies of this policy are available in PDF or hard format on request.
Please note that this returns policy does not cover items such as made-to-order swimwear, customised products and products ordered specifically at the request of a customer. Products such as these cannot be returned (unless faulty).
NAME AND REGISTERED OFFICE:
ALLENS OF KINGSBURY (SWIMMING) LIMITED
80 BARDON VIEW ROAD
Company No. 05320714