TERMS & CONDITIONS
This Website is brought to you by Allens of Kingsbury Ltd ("Allens of Kingsbury", or "we" or "us") and all rights, including copyright, in the content of the Website are owned or controlled by Allens of Kingsbury.
Allens of Kingsbury and its affiliates provide access to the Website and sell its products to you subject to the Terms and Conditions set out on this page.
If you have any comments or queries relating to this Website, please contact us at [email protected]
By purchasing products on our Website, you agree to be bound by these Terms and Conditions.
Your Account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered. The Website only sells products to individuals who can purchase with a credit card or debit card. If you are under sixteen (16), you may use the Website only with the express permission and supervision of a parent or guardian. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.
Orders
When placing an order with us, you are making an offer to purchase. We will send you an order confirmation email to acknowledge your offer. Your offer is considered accepted by us only when we dispatch the goods and send you a dispatch confirmation email. Any goods on the same order not dispatched and confirmed in a dispatch confirmation email do not form part of that contract.
Any advice or recommendation given by us is followed or acted upon entirely at your own risk.
We reserve the right to correct errors and omissions in any price or other information without any liability.
Availability and pricing
All prices on the site are subject to change without prior notice.
Although every effort is made by us to ensure that the prices displayed on the site are correct, mispricing can occur. Under these circumstances, we reserve the right, at our discretion, either to contact you for instructions or cancel your order and notify you accordingly.
Where goods are “in stock”, this is indicated on the particular product page on the site. We make every effort to ensure the accuracy of this information. However, stock level errors can occur. We accept no liability for delays as a result of stock level inaccuracies.
Customs
When ordering products from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our International customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Discrepancies
If there are any discrepancies with your order, you must notify us in writing as soon as possible. Please send details of the discrepancy to [email protected] quoting your order number. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and we will endeavour to correct the error as quickly as possible. Any replacements will be sent to you at no extra cost to yourself.
Payment
For orders placed through our website immediate payment is required. Orders subsequently cancelled prior to dispatch will be refunded in full.
Failure to collect the funds successfully may result in delayed acceptance of your order or cancellation.
Your payment method will be debited in your preferred currency (GBP/USD/EUR) as set out on the site in your account profile.
We aim to protect legitimate payment card and Paypal account holders from fraud and therefore will report to the relevant authorities any person using, or attempting to use, a payment method without apparent authority.
Deliveries
Delivery will be advised at the time of submitting your order, but please allow up to 30 days for delivery. In stock items will generally be dispatched the same day, out of stock goods may take longer. The delivery estimates provided on our website are intended for an estimated timescale and may be affected by seasonal demands, inclement weather conditions and other unforeseen circumstances.
Any claim based on any deficit in quantity, quality or condition of the goods must be notified to us within three days of delivery, after which you will be deemed to have accepted the goods.
The cost of delivery shipment will be displayed at the swim bag and checkout prior to submitting your order. The cost is dependent on destination country and service level selected. Not all services are available in all locations. We reserve the right not to ship to all countries/destinations.
Risk of damage to, or loss of, the goods shall pass to you at the point at which they are delivered to you.
Non-EU Customers
All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to the carrier. If you have received your Order Confirmation Email but your products have not arrived within the time specified in the Order Confirmation Email, please contact us and we will do our best to assist. Note that during exceptionally busy periods (e.g. Christmas) or when the weather is particularly inclement please allow additional time before raising a query.
EU Customers
All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address you gave us. You will be responsible for the product(s) once they have been delivered in accordance with the delivery instructions. If you have received your Order Confirmation Email but your products have not arrived within the time specified in the Order Confirmation Email, please contact us and we will do our best to assist. Note that during exceptionally busy periods (e.g. Christmas) or when the weather is particularly inclement please allow additional time before raising a query.
If your order has not been received within our specified timescales as further set out below, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist.
Returns
You can only return products that have been purchased directly through this Website.
If for any reason you are not happy with your products, please follow our Returns Policy, so that we can assist you in the exchange or refund of your order. We reserve the right to reject the return of products that are not returned in accordance with our Returns Policy and we may request that you pay for delivery charges in returning such goods back to you. Our returns policy does not affect your statutory rights.
- Returns
You may return new, unworn or unused products within thirty (30) days from the date on which the goods were shipped to you. During the Christmas Period (November 1st and December 31st) we offer extended returns for all customers. All purchases made in this period can be returned until January 31st the following year.
Delivery Costs
If you are returning goods for a refund from the UK you can return them free of charge using the Royal Mail tracked return service. Full details can be found in our Returns Policy. This is in addition to your statutory rights.
If you are returning goods for refund from outside of the UK you are responsible for the cost of returning them to us.
The standard delivery charge associated with the order will be refunded to you (this does not include additional express or next day shipping charges.)
You will only be refunded the value of the goods ordered and the standard delivery charge.
This Returns Procedure does not affect your statutory right to cancel or any of your other statutory rights.
- Conditions for All Returns
All goods must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages being returned from the UK should be sent using the pre-paid Royal Mail service. Packages being returned from outside the UK should be sent with the shipping prepaid. We recommend the use of an insured parcel service.
To return items to us simply fill out your Returns Form on the reverse of your invoice, include the Returns Form in the package and attach the label (including your Order Number) to the outside of the package then send it back to us. If you do not have your Delivery Note or Returns Form, our Returns Team will be happy to send you electronic copies for you to print off at home. You can contact them at [email protected]
Non-delivery
In the unlikely event of non-delivery of your order, you agree to undertake reasonable steps, as requested by us in order to resolve the situation for you as quickly as possible. Steps may include, but are not limited to;
Confirming with your local delivery centre that no consignments are being held for you;
Ensuring that someone is available to take delivery at the address provided, and
Providing us or our delivery partners declaration of non-delivery upon request.
Although every effort will be made by us to ensure that non-delivery, issues are resolved as quickly as possible, Royal Mail does not consider delayed items as “lost ” or “missing” for 15 days within the UK, or 30 days overseas. This may result in exceptional circumstances to a delay in replacing or refunding your order.
It is your responsibility to inform us as soon as practicable (but no more than seven days), of subsequent delivery of goods previously refunded or replaced due to non-delivery.
Failure by you to return or make available for collection, goods previously refunded or replaced but subsequently delivered, will result in your being debited for the current retail value of the items.
Refusing delivery: if you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund.
Refunds
We will reimburse you the original purchase amount paid for the goods where you have requested a refund
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Refunds will be minus any promotional discounts applied that no longer qualify, e.g. If the original order qualified for £5 off for a minimum spend of £50 and the return of an item(s) brings the order value below the £50 threshold, the £5 discount will be deducted from the refund due.
Further information
All sizes, dimensions and/or weights stated in this site are approximate and do not take into account any packaging materials.
Due to the nature of differing hardware, monitors and graphic cards, any colours displayed on screen may not be the exact match of those of the product. Whilst we make every attempt to make sure they are accurate, different hardware configurations will show them slightly differently.
Faulty goods
Should you believe that any product you have purchased from us is faulty, it is your responsibility to contact us as soon as reasonably practicable and give us as much detail as you can. We will then assess the situation and determine the best course of action required, in order to resolve the situation for you as quickly as possible.
You agree to undertake reasonable steps as requested by us, in order to resolve the situation. Steps may include, but are not limited to, providing us with images of said fault by email, fax or post. Returning the item to us or our appointed expert, via our appointed service, for assessment, and ensuring the availability of the item for collection by our agents.
If any product that is purchased is faulty, we will exchange it for an identical replacement (where stock availability allows) free of charge, provided that the product is returned to us with its original packaging and the fault is notified to us. The provision of a replacement item is conditional on our appointed expert first verifying the reported fault.
Feedback and Complaints Policy
We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please e-mail our Customer Services Team stating clearly that you are making a complaint. Alternatively, call us on the number stated on the Website and say that you wish to make a complaint. Our aim is to respond to your complaint within fourteen (14) working days, either resolving the complaint, or with a timescale for resolution.
Warranties and Liability
All goods supplied by us conform to all relevant British and European standards.
We undertake to ensure that all goods supplied by us are ‘as described’, of ‘satisfactory quality’ and ‘fit for purpose’. In the unlikely event that an item fails to meet these standards, you have the right to ‘reject’ it for a full refund, provided this is done within a reasonable time frame. Outside a reasonable time frame, we have the right to repair or replace the item at our absolute discretion.
Our Details:
Allens of Kingsbury, 80 Bardon View Rd, Dordon, Tamworth, Staffs, B78 1QB, ENGLAND
