Free Returns
If you are unhappy with your purchase for any reason, then we will gladly refund you within 28 days of purchase. Simply click on the link below to create a free returns label:
https://www.royalmail.com/track-my-return/create/2551
Returns Outside of UK
Returns outside of the UK are at the buyer's cost.
Please return to us at the address below:
ALLENS OF KINGSBURY
80 Barden View Road
Dordon
Staffs
B78 1QB
England
Please ensure that you have completed a CN22 Customs declarations form and that this has been clearly marked as being Returned Goods.
Please mark the return parcel on the outside clearly as returned goods - failure to do this could result in Customs charges being applied to the parcel on its return. I regret we cannot accept parcels with customs duties and charges payable - these will be returned to sender.
Non-Faulty Goods
We do ask to please return items with the original packaging if possible and to leave hygiene seals on suits, please also include a copy of the invoice received clearly stating on this that you would like a refund for the return. Please note that we will not accept non-faulty items back that have been worn or without their relevant packaging, labels or stickers. If you would like to exchange an item for an alternative size, style or item please return the item to us along with a copy of your invoice, please note on the invoice what item is required as an alternative.
Faulty Goods
In the case of faulty goods, please contact us at [email protected] and give us details of the nature of complaint along with photos and the date of purchase and the care given to product.
In all cases of complaint we will endeavour to substitute faulty goods with an identical replacement, or substitute the goods with ones of similar value. This does not affect your statutory rights, and you may of course choose to have a complete refund if you are not 100% happy.
Return Costs
We offer a free returns service. We advise that customers keep either proof of posting or a receipt as we cannot be held accountable for items lost being returned to us.
Special Orders and Customised Products
Please note that this returns policy does not cover items such as special order swimwear, customised products and products ordered specifically at the request of a customer. Products such as these cannot be returned (unless faulty).
Christmas - Extended Returns Policy
Over the festive period we offer extended returns free of charge for all customers within the UK. All purchases made between November 1st and December 31st can be returned until January 31st the following year. Simply click on the link below to create a free returns label:
https://www.royalmail.com/track-my-return/create/2551
Copies of this policy are available in PDF or hard format on request from [email protected]
Name & Registered Office:
ALLENS OF KINGSBURY (SWIMMING) LIMITED
80 BARDON VIEW ROAD
DORDON
TAMWORTH
B78 1QB
Company No. 05320714
