Terms and Conditions

PRICES
All prices are listed in pounds sterling and effective from 1st January 2006 but are subject to alteration without prior notice. 10% Discount on orders over £30, excluding special offers, bags and fins. ASA registered club enquiries welcome. Please telephone 01827 330600 for details.

EXCHANGE RATES
All orders are charged in GBP and are exchanged to the customer's currency at the current market rates.

DELIVERY
Orders are processed as soon as possible and are generally despatched within 3-4 working days for stock items (Thats just about everything - we update the website on a daily basis!).

SPECIAL DELIVERY
Please note that a signiture is required for special deliveries!

POSTAGE & PACKING - UK
P & P is free of charge for all standard UK orders, with the exception of heavy items where a postage charge is clearly indicated. Next day recorded delivery costs an additional £4, (order must be with us by 3PM the previous day).  First class delivery costs an addidtional £1.

POSTAGE & PACKING - EUROPE
Typically about €2.2, or €11 for special delivery (required for all expensive items over £60 in value such as bodysuits).  Heavy items such as some bags carry a surcharge (This is indicated as appropriate on the website).

 

POSTAGE & PACKING - REST OF WORLD
Typically about USD $3.5, or $14 for special delivery (required for all expensive items over £60 in value such as bodysuits).  Heavy items such as some bags carry a surcharge (This is indicated as appropriate on the website).

POSTAL ORDERS
Please do not send cash through the post. Cheques must be supported by a cheque card number on the reverse - your order will be released upon clearance. All cheques payable to 'Allen's Swimwear'. You may wish to print out a copy of the order form to complete and send to Allens at: Allens of Kingsbury, 80 Bardon View Road, Dordon, Nr Tamworth, Staffordshire B78 1QB.

TELEPHONE ORDERS
We accept all major credit/debit cards; Delta, Visa, Switch, Mastercard, Eurocard etc. You can call us Monday-Friday 9am-4pm and Saturday 9am-12noon on 01827 330600 (UK) or +44 1827 330600 (International). Have the details of your choice(s) and credit/debit card details ready when you order.

PRIVACY

We never pass on our customer details to third parties.

E-MAIL ORDERS
Please be aware that details sent to us via our e-mail address are not as secure as details submitted to us via the online orderform, which is sited on a secure server. However, if you wish to amend an order, simply send all the relevant details (minus the credit card details) to us at this address:  sales@allensswimwear.co.uk 

RETURNS POLICY
We will unconditionally refund or replace any goods, faulty or otherwise.

However, we do ask that: -

In the case of faulty goods, please detail nature of complaint, listing date of purchase and care given to product. In all cases of complaint we will endeavour to substitute faulty goods with an identical replacement, or substitute the goods with ones of similar value.

If you are unhappy with your purchase for any other reason, then we will gladly refund your purchase. Please ensure that goods are returned undamaged and unworn in their original packaging.

This does not affect your statutory rights, and you may of course choose to have a complete refund if you are not 100% happy.